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Instructions for Renewing Your Account:
If you would like to renew a NBN subscription that has been cancelled due to a credit card decline or any other reason, you have two options:

Option 1. You can go through the regular credit card, online check, or money order subscription process again and choose a new username and password.

Option 2. If you would like to keep your existing username and password, please follow these steps:

• Subscribe again, selecting a new username and password.
• Send us a username/password request using the Support Area. Your previous username and password will then be reactivated - and your new username and password deactivated.