Group: microsoft.public.windowsxp.security_admin
From: "Lanwench [MVP - Exchange]"
Date: Friday, March 07, 2008 9:04 AM
Subject: Re: Norton 360 and Installer failure

Reg wrote:
> I have chased this porblem all over the Net and my computer and have
> recorded the following list of issues:
>
> When I attempt to install Installer V3.1 I receive the error
>
> KB893803v2 Setup eror:
> Setup could nodt verify the file Update.inf. Make sure the
> Cryptographic service is running on this computer.
>
> When I attempt to start Cryptographic Service I receive the following
> errors:
>
> // First
> When a start was attempted form the Control panel/ Administrative
> Tools/ Services
> Could not start the Cryptographic Services service on Local Computer.
> Error 193:0xc1
>
> I have checked permissions and all appears to be as it should be
>
> //Next step
> When a stop and re-start was attempted from the cmd prompt with the
> following commands:
> C:\net stop cryptsvc
> "The service could not be controlled in its present state."
>
> C:\net start cryptsvc
> "The Cryptographic Services servce is starting"
> and after a breif pause
> "The Cryptographic Services servce could not be started."
> A system error has occured.
>
> *** is not a valid Win32 application.
>
> I have visited a few websites that address this error but none with a
> solution that works so far.
> I even tried a registry cleanup tool to no avail. I am at the point
> that I believe it may be necessary to re-install Windows XP
>
>



Argle. OK - I'd try to run a System File Check (sfc /scannow). You'll need
your XP CD. Google for more iinfo.