Group: microsoft.public.windowsxp.security_admin
From: =?Utf-8?B?UmVn?=
Date: Thursday, March 06, 2008 1:21 AM
Subject: Re: Norton 360 and Installer failure

I tried to install Installer 3.1 but I get the following error:

"Setup could not verify the integrity of the file Update.inf.
Make sure the Cryptographic service is running on this computer".

I have no idea how to get past that one.
--
rjb


"Lanwench [MVP - Exchange]" wrote:

> Reg wrote:
> > I recently uninstalled Norton 360 in response to an error message
> > that I received from that program. When I went to re-install I
> > received an error message indicating that ""Setup cannot run because
> > there was a problem authenticating your Microsoft Windows
> > Instalaller". I attempted to re-install the windows installer from
> > the Symantec website and received another error message indicating
> > that "Setup could not verify the integrity of the file Update.inf.
> > Make sure the Cryptographic service is running on this computer".
> > Symantec support was not able to assist me any further and sugested
> > that I contact Microsoft. I am having difficulty contacting the
> > technical support so was wondering if anyone out there has any
> > suggestions.
> > Frustrated
>
> You can't call Microsoft unless you want to pay them. But you can google for
> the latest version of Windows Installer for download (3.1, I believe). You
> can also google for the exact error message you're seeing.
>
> Personally, I abhor Norton's desktop stuff - it's huge and bloated, and
> Symantec support leaves much to be desired. I'd use a hardware firewall
> appliance, the windows firewall, and decent plain-vanilla antivirus
> software.
>
>
>

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